In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

Delta Air Lines, one of the country's largest carriers, is making headlines for its ambitious rollout of artificial intelligence-powered ticket pricing. Instead of fixed fares, Delta is using AI. The ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Polly Thompson Every time Polly publishes a story, you’ll get an alert straight to your inbox!

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance ...

Clint Proctor is a lead editor with the credit cards and travel rewards team at Forbes Advisor. He has five years of experience in personal finance journalism and has contributed to a variety of ...

Bookings systems at American Airlines were down for a considerable portion of Monday. First reports of a systems outage began emerging late in the morning (east coast time), and systems appeared to ...

Flying is expensive enough without accidentally giving the airline industry more of your hard-earned money, especially during the holidays. Between hidden fees, sneaky algorithms, and rookie booking ...

Southwest Airlines will be making a major change to its onboard seating at the end of July. America's fourth largest airline has confirmed it will transition to assigned seating, ending its unique ...