A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

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Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Some T.J. Maxx customers can get aggressive with employees and other shoppers. A leaked internal document provides a de-escalation protocol for employees. It uses Rae Dunn shoppers as an example of ...

Sometimes people look for someone to blame when accidents happen even if it doesn’t make any sense. What would you do if a customer tried to blame your store for their problem instead of taking ...

If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Opinions expressed by Entrepreneur contributors are their own. I am not a morning person. I do, however, force myself out of bed a few mornings each week to engage in that terribly tedious goal called ...

In 1980, Coca-Cola did a groundbreaking study on customer satisfaction. Here’s what the company found. If a customer complained and their complaint wasn’t resolved well, two scary things would happen: ...

Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...