Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

Okta Customer Support System Hacked The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to ...

COLORADO, US - Media OutReach Newswire - 12 November 2025 - BGEANX has introduced a comprehensive upgrade to its customer ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Good customer service is paramount in today's business landscape. Customers have so many choices. If they feel unsatisfied with the experience they get from your business, they can easily switch to ...

Contrary to its earlier analysis, Okta has confirmed that all of its customer support system users are affected by the recent security incident. Identity and access management company, Okta, has ...

A hacking group believed to be responsible for the SolarWinds breaches used access to Microsoft's support tools via a compromised customer service agent's computer, a breach that enabled the hackers ...

Robinhood, the investing platform at the center of last month's stock market frenzy, announced Monday that it had added a live customer phone line and other customer support features. The news came ...