All great customer-centric companies have what I call a default of yes, an ethos of, “The answer is yes; now what is your question?” As a customer service consultant customer service trainer, helping ...

Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the last ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Securing customers is only one challenging part of being a small business owner. The other part is keeping them–all with the help of a solid customer service strategy. It’s clear that solid customer ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Opinions expressed by Entrepreneur contributors are their own. Positive customer service experiences can inspire emotional responses toward a business such as trust, gratitude and loyalty. Through ...

We’ve talked a lot about the “inside” of my Inside-Out Framework approach to developing a strong positive company culture, focusing on the first-line customers, the employees. Zack Oates, CEO and ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

X (formerly known as Twitter) may have a reputation for sparking (and pouring oil onto) internet flame wars, but it was actually a pretty good place to go for customer support. Not from X directly, ...