Developed by the British government, ITIL standards were designed to establish guidelines and a common language for operational processes such as change management and problem resolution, service ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed In the 1970s, when the American auto industry found itself under attack by ...

Proper standards of IT governance can help to align technology with complex business processes, and open the door to more effective outsourcing, by György Lengyel, managing director of AAM ...

CHICAGO — The word on GuideStone Financial Resources’ help desk could be summed up by what company employees called it: “the helpless desk.” Not only was the moniker unflattering, it reflected ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Less than a quarter of UK IT chiefs have plans to seek accreditations based on Itil best-practice frameworks for IT management, according to a survey. Itil originated in the UK through what is now the ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has ...

ConnectWise Furthers Commitment to Providing Innovative Technology Solutions Through ITIL(R) Best Practices TAMPA, Fla., May 5, 2015 (GLOBE NEWSWIRE) -- ConnectWise, developer of the leading business ...