The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

For close to a decade, I worked in an organization that adopted a corporate-wide continuous improvement initiative. Anyone managing personnel within the organization was required to attend a broad ...

ONE BIG FAMILY: Barron Heating & Air Conditioning in Ferndale, Washington, began 46 years ago. It now supports 143 employees, 81 of whom are service technicians and installers. January 14, 2019 From ...

No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

There is one thing we can say as we exit a year few will remember fondly: Business is booming inside corporate finance organizations, driven in part by Covid-19 as well as the global pandemic’s ...

Human resources departments serve the needs of external customers and internal customers. The external customer base consists of applicants, former employees, employer groups and, suppliers and ...

An internal customer is defined as a unit within the university's financial structure. Rates for goods and services provided to internal customers (also known as Internal Sales Activities or ISAs) ...

When we fail to build a better product for our co-workers, we’re telling them we don’t care. Many companies build pages and systems designed for internal customers, a.k.a. their employees, who need ...

The technology company’s announcement came via a blog post published on Wednesday, January 22 on the Microsoft Security Response Center blog. According to the post, the breach occurred on December 5, ...