Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped product. The main complaint with the software, which ...

The Customer Relationship Management (CRM) market is heating up, with most of the major software vendors touting their own solutions. Most businesses face a similar challenge -- how do you manage the ...

Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

DALLAS — Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp. Several users ...

Cisco starting Monday is set to offer a tool to help small and midsized businesses use Microsoft CRM software in combination with a Cisco IP communication system. Cisco starting Monday is set to offer ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Remember the Outlook Business Contact Manager? That was Microsoft's ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...

Microsoft multipurpose server and CRM software for companies with 500 or fewer employees will fly into U.S. small and midsized enterprises on the wings of Cisco networking gear if a new partnership ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...

Many network executives acquire shelfware in hectic times, such as when merging with another company. James Kritcher, vice president of IT at White Electronic Designs Corp. in Phoenix, encountered ...

Customer relationship management (CRM) not just an application, it’s a way to network with your customers in an exchange that delivers greater value to them and greater profits to your business.