ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index (ACSI) was established in 1994 at the Ross School of Business, the University of ...

At first glance, creating an army of satisfied customers seems an obvious way to build a business. But as a leading computer software company has learned to its surprise, satisfied customers aren't ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...

Are you measuring and interacting with your satisfied customers? Learn why it's essential and five steps to understand their needs and improve your CX. When I logged in to the company Slack channel a ...

Samsung scored the top spot in TVs. HP took home the highest grade among PC vendors. Samsung also earned the top grade for vacuum cleaners. Shopping for a new electronic device or appliance can be a ...

Happy customers are business gold, and surveying satisfaction levels is where the treasure hunt begins. But how do you survey customers to maximum effect? Sean Ashcroft reports As the Rolling Stones ...

When it comes to customer experience (CX), Walt Disney’s timeless advice has never been more relevant. Perhaps one of the greatest entrepreneurs, educators and storytellers of all time, Disney has ...

Satisfied customers fit the bill to complete the transaction, but good business is about more than just meeting expectations. It’s about going beyond them, by ensuring that every stakeholder—and ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.