Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Creating corporate training videos for software is a time-consuming ordeal, especially if you’re an organization with a lot of software licenses. Training videos can help get employees up to speed, ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Technology Training is dedicated to delivering software training and support to Santa Clara students, faculty, and staff. We offer several learning formats including classes, open lab hours, ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...