Top three retailer accelerates digital development and integration of digital and physical channels to meet consumers' changing behavior and deliver superior customer service experiences BURLINGTON, ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

What Microsoft was working on with Bing Chat has evolved into something much more – Windows Copilot. Copilot is an AI-powered virtual assistant, much like Google Assistant on the Pixel, except with ...

In recent years, one of the most exciting and fastest-growing areas of AI innovation has been the field of AI-powered virtual assistants. This includes both well-known consumer devices like Amazon’s ...

Some AI leaders say everyone will have an AI personal assistant in the near future. Since ChatGPT launched, users have integrated it into their personal and work lives. Some are using AI to plan ...

In today's fast-paced business world, entrepreneurs often find themselves overwhelmed with countless tasks—from managing the business’s operations to strategizing growth and handling financial matters ...

With online grocery sales booming during the coronavirus pandemic, Albertsons Cos. is stepping up customer service with digital assistance technology from Nuance Communications. Albertsons plans to ...

Keysight Technologies, Inc. has launched artificial intelligence (AI)-powered Chat and Copilot assistants for its Advanced ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

Interacting with Minnesota's Driver and Vehicle Services (DVS) got a whole lot more convenient Thursday as the agency officially rolled out a multilingual chat feature on its website. It's just the ...