Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

Forbes contributors publish independent expert analyses and insights. Mark Cohen covers the global legal industry and business reinvention. The first of this two-part article explores why legal ...

Digital transformation is so last year. CEOs and their boardroom colleagues have heard about the potential power of generative artificial intelligence (Gen AI), and they want their CIOs to deliver a ...

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...