Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This article is more than 5 years old. Since its inception, ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

Heroes are born out of moments of crisis. The world has definitely seen its fair share of crises in the last six months, but it has also seen incredible heroes. During challenging times, companies and ...

When I was promoted to president and CEO of Safelite AutoGlass in 2008, we made customer service a high priority. We set out to create a culture where people were inspired to deliver a truly ...

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business's bottom line. With this in mind, businesses strive to not just meet, but exceed, customer ...

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. I’m amazingly concerned about how some executives see their companies. You see, I’ve just ...

Getting your customers to talk about your business is hard. Most people who have a pleasant interaction with a company will think, “Well, that was nice,” but keep it to themselves and move on. So, if ...

PORTLAND, Ore. (KOIN) — Ariel Cruzata was “feeling amazing” Saturday. The owner-operator of Havana Station at Portland Mercado was back open after a devastating 2-alarm fire closed the entire food ...

STOUGHTON — One of the go-to pizza shops for local residents is closing its doors at the end of the year after nearly 70 years in business. Denneno's Pizza announced last week on social media that the ...