CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Altman breaks down OpenAI’s real priorities: memory, relationships, enterprise growth — and why an IPO isn’t coming anytime ...

The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

When personalization fatigue sets in, reducing friction—not targeting harder—becomes the fastest path to trust, conversion ...

AI-powered doesn’t mean inhuman. Agentic AI gives your employees the space to do what humans do best, turning every ...

AI-powered commerce is consolidating as Rezolve Ai has acquired enterprise DXP provider Crownpeak. The move came with quite the cost as Rezolve Ai announced the acquisition of Crownpeak on Dec. 1 for ...

Customer experience protects brand equity. In fast-shifting markets, CX is the mechanism that sustains trust, reinforces ...

Deal adds enterprise generative AI-based enterprise search, permission-based RAG to employee service platform.

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

The funding points to a shift away from bloated systems toward faster, AI-driven CRM platforms built for execution.